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Terms & Conditions

FAQ / T&C

 

FAQ AND TERMS AND CONDITIONS

 

Opening Hours

                                                Mon- Fri               Sat                          Sun

Sales                                     9.30-6pm           9.30-6pm              Closed

Customer Service               9.30-6pm           9.30-6pm              Closed

 Online Email Support       9.30-6pm            9.30-6pm              Closed

 

Electric Bike Scooter Car

www.electricbikescootercar.co.ukis owned by Scanview Electronics Ltd, established since 1983 with a good reputation and great level of service.

 

What Do We Sell

We sell electric bikes, electric scooters and electric cars . Altogether our products offer you the best combination of quality, value and reliability.

Delivery

We use our established courier TNT for electric bikes and pallet courier for the electric scooters. The razor electric scooters are sent via courier as well.

We generally ship to UK addresses, however if you are outside of the UK, please email: sales@electricbikescootercar.co.uk for international shipping details and costs.

Most orders are shipped out within 4-6 working days; however it can take longer in some circumstances.

If you are outside of the uk mainland, there could be extra surcharge and longer delivery times

We cannot arrange deliveries on Sundays or Bank holidays. You may request a Saturday delivery if you email: sales@electricbikescootercar.co.uk however costs could be more expensive.

Payments 

We accept all major credit and debit cards including Visa, MasterCard, Visa  Debit, Mastercard Debit and Maestro.

We operate and accept 3d Secure payment solutions which offer much more safety and security when completing your transaction.

You will be asked to sign up and start using a secure password to process any online transactions.

Our apologies but we do not accept American Express.

Finance

We do not offer finance but if you leave a deposit, we will reserve the item for you and you can pay into it until the full amount is paid. Than we will ship the goods out to you. 

Taxes 

All items ordered from our website are subject to a 20% VAT Charge 

For VAT exemption orders and assistance, please email: sales@electricbikescootecar.co.uk

Cancellation

The distance selling regulation gives the right for you to return your goods within 7 days after delivery.

This only applies to UK customers (not a business or sole trader).

If you decide to return a purchase, you are responsible for the cost of carriage and for insuring the goods in transit.

Also, the goods must be in an "as of new", "re-saleable" condition.

If required, we can request a pickup using our dedicated courier but you “the customer" will be charged per item returned, cost depending on location

It could take up to 7 days to process the refund.

 Please note, you must not have used the item,it must be as of new

Technical Support

You can email: sales@electricbikescootercar.co.uk for technical support however, we do advise you to contact your items manufacturer for professional and expert additional support, technical questions and queries.

Contact your manufacturer for technical support if we are unable to resolve your query.

Warranty

The standard warranty for all products is 2 years collect and return.
However battery is 6 months and motor is 1 year.

You will have to send item by courier (we can arrange collection for a charge) for repair.

We will ship goods back to you once repaired

Returns

All refunds accepted within 7 days of receiving goods
Please return goods back to us within7 days for a refund
Also all goods come with one a warranty
If you want to return goods within 1 month, it maybe accepted or a credit note will be given After one month, we will not accept a refund only a repair or possibly exchange

Bulk Buy / Corporate Sales / Distributor

Special discounts and rates are available if you are interested in purchasing larger quantities of goods.

If you are a business, education, private customer or government authority, please email sales@electricbikescootercar.co.uk or call 020 329 02076 to discover more details.

All The scooters and JSL electric bikes are our own brand and we are looking for distributors to stock the items and / or sell them. Please get in contact for our extra special rates

Customer Service

Being established since 1983, we have built up an excellent, quality level of customer service, assisting wherever possible to resolve any issues.

With many of our customers being repeat customers, we easily reflect our reputation as being a quality provider of electrical items.

For any enquiry please email: sales@electricbikescootercar.co.uk

Privacy

We are committed to protecting your privacy at all times.

We only use information collected to process your order.

We do not store any sensitive material such as credit card details.

However we do store contact details in order for your online ordering experience to be quick.

Please note that all details are protected by email and password.

We may send marketing emails to your chosen email; however you have the right to opt out of receiving further emails.

You can login to your account by "clicking" my account from our website www.electricbikescootercar.co.uk

Security

We have a detailed security policy in place to make sure all transactions are safe and secure.

We use sophisticated 128 bit encryption to make sure all sensitive details are protected.

Also, they verify cv2, postcode and address matching.

And we are now 3D Secure, so to process a transaction, you will have to register a pin number which you use online when ever making purchases.

We do not store any sensitive material on our server.

Pricing

We pride ourselves in the fact that we offer the best prices online compared to our competitors.

If you find a cheaper price elsewhere, please email us at: sales@electricbikescootercar.co.uk and we do our very best to match it.

Promotions

We have right to change promotions without prior notice

All promotions are subject to availability

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Prices and orders

All prices can be changed without notice

depending on availability

if there is a data entry error in pricing, we are not held liable and you have the option of buying at the new price or we issue a full refund

 

Address

Scanview Office

86-90 Paul Street
London

EC2A4NE

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