Terms & Conditions
FAQ / T&C
FAQ AND TERMS AND CONDITIONS
Mon- Fri Sat Sun
Sales 9.30-6pm 9.30-6pm Closed
Customer Service 9.30-6pm 9.30-6pm Closed
Online Email Support 9.30-6pm 9.30-6pm Closed
Electric Bike Scooter Car
www.electricbikescootercar.co.ukis owned by Scanview Electronics Ltd, established since 1983 with a good reputation and great level of service.
What Do We Sell
We sell electric bikes, electric scooters and electric cars . Altogether our products offer you the best combination of quality, value and reliability.
We use our established courier TNT for electric bikes and pallet courier for the electric scooters. The razor electric scooters are sent via courier as well.
We generally ship to UK addresses, however if you are outside of the UK, please email: firstname.lastname@example.org for international shipping details and costs.
Most orders are shipped out within 4-6 working days; however it can take longer in some circumstances.
If you are outside of the uk mainland, there could be extra surcharge and longer delivery times
We cannot arrange deliveries on Sundays or Bank holidays. You may request a Saturday delivery if you email: email@example.com however costs could be more expensive.
We accept all major credit and debit cards including Visa, MasterCard, Visa Debit, Mastercard Debit and Maestro.
We operate and accept 3d Secure payment solutions which offer much more safety and security when completing your transaction.
You will be asked to sign up and start using a secure password to process any online transactions.
Our apologies but we do not accept American Express.
We do not offer finance but if you leave a deposit, we will reserve the item for you and you can pay into it until the full amount is paid. Than we will ship the goods out to you.
All items ordered from our website are subject to a 20% VAT Charge
For VAT exemption orders and assistance, please email: firstname.lastname@example.org
The distance selling regulation gives the right for you to return your goods within 7 days after delivery.
This only applies to UK customers (not a business or sole trader).
If you decide to return a purchase, you are responsible for the cost of carriage and for insuring the goods in transit.
Also, the goods must be in an "as of new", "re-saleable" condition.
If required, we can request a pickup using our dedicated courier but you “the customer" will be charged per item returned, cost depending on location
It could take up to 7 days to process the refund.
Please note, you must not have used the item,it must be as of new
You can email: email@example.com for technical support however, we do advise you to contact your items manufacturer for professional and expert additional support, technical questions and queries.
Contact your manufacturer for technical support if we are unable to resolve your query.
The standard warranty for all products is 2 years collect and return.
You will have to send item by courier (we can arrange collection for a charge) for repair.
We will ship goods back to you once repaired
All refunds accepted within 7 days of receiving goods
Bulk Buy / Corporate Sales / Distributor
Special discounts and rates are available if you are interested in purchasing larger quantities of goods.
If you are a business, education, private customer or government authority, please email firstname.lastname@example.org or call 020 329 02076 to discover more details.
All The scooters and JSL electric bikes are our own brand and we are looking for distributors to stock the items and / or sell them. Please get in contact for our extra special rates
Being established since 1983, we have built up an excellent, quality level of customer service, assisting wherever possible to resolve any issues.
With many of our customers being repeat customers, we easily reflect our reputation as being a quality provider of electrical items.
For any enquiry please email: email@example.com
We are committed to protecting your privacy at all times.
We only use information collected to process your order.
We do not store any sensitive material such as credit card details.
However we do store contact details in order for your online ordering experience to be quick.
Please note that all details are protected by email and password.
We may send marketing emails to your chosen email; however you have the right to opt out of receiving further emails.
You can login to your account by "clicking" my account from our website www.electricbikescootercar.co.uk
We have a detailed security policy in place to make sure all transactions are safe and secure.
We use sophisticated 128 bit encryption to make sure all sensitive details are protected.
Also, they verify cv2, postcode and address matching.
And we are now 3D Secure, so to process a transaction, you will have to register a pin number which you use online when ever making purchases.
We do not store any sensitive material on our server.
We pride ourselves in the fact that we offer the best prices online compared to our competitors.
If you find a cheaper price elsewhere, please email us at: firstname.lastname@example.org and we do our very best to match it.
We have right to change promotions without prior notice
All promotions are subject to availability
Prices and orders
All prices can be changed without notice
depending on availability
if there is a data entry error in pricing, we are not held liable and you have the option of buying at the new price or we issue a full refund