FAQ / T&C

FAQ AND TERMS AND CONDITIONS

Opening Hours

                                              Mon- Fri                 Sat                    Sun

Sales                                    9.30-6pm           9.30-6pm             Closed

Customer Service               9.30-6pm           9.30-6pm             Closed

Online Email Support         9.30-6pm           9.30-6pm             Closed

Electric Bike Scooter Car
www.electricbikescootercar.co.uk is owned by Scanview Electronics Ltd, established since 1983 with a good reputation and great level of service.

What Do We Sell
We sell electric bikes, electric scooters, electric mopeds, no license scooters, hoverboards and electric cars. Altogether our products offer you the best combination of quality, value and reliability.

Delivery

We use our established courier TNT for electric bikes and moped courier for the electric mopeds. The no license scooters are sent by TNT. Our scooters are sent by a courier as well.
We generally ship to UK addresses, however if you are outside of the UK, please email: [email protected] for international shipping details and costs.
Most orders are shipped out within 2-10 working days; however it can take longer in some circumstances.
Electric bikes are shipped within 3 working days, the mopeds are shipped with 7-10 working days and the scooters shipped within 2-3 working days.
If you are outside of the UK mainland, there could be extra surcharge and longer delivery times
We cannot arrange deliveries on Sundays or Bank holidays. You may request a Saturday delivery if you email: [email protected] however costs could be more expensive.

Payments

We accept all major credit and debit cards including Visa, MasterCard, Visa Debit, Mastercard Debit and Maestro.
We operate and accept 3d Secure payment solutions which offer much more safety and security when completing your transaction.
We also accept paypal payments.
You will be asked to sign up and start using a secure password to process any online transactions.
Our apologies but we do not accept American Express.

Finance

We do not offer finance but if you leave a deposit, we will reserve the item for you and you can pay into it until the full amount is paid. Than we will ship the goods out to you.

Taxes

ll items ordered from our website include a 20% VAT Charge and include import duty.
For VAT exemption orders and assistance, please email: [email protected]

Cancellation

The distance selling regulation gives the right for you to return your goods within 15 days after delivery.
This only applies to UK customers (not a business or sole trader).
If you decide to return a purchase, you are responsible for the cost of carriage and for insuring the goods in transit.
Also, the goods must be in an “as of new”, “re-saleable” condition.
If required, we can request a pickup using our dedicated courier but you “the customer” will be charged per item returned, cost depending on location
It could take up to 7 days to process the refund.
Please note, you must not have used the item,it must be as of new

Technical Support

You can email: [email protected] for technical support however, we do advise you to contact your items manufacturer for professional and expert additional support, technical questions and queries.
Contact your manufacturer for technical support if we are unable to resolve your query.

Warranty

The standard warranty for all products is 2 years collect and return.
However battery is 6 months and motor is 1 year.
You will have to send item by courier (we can arrange collection for a charge) for repair.
We will ship goods back to you once repaired

Returns

All refunds accepted within 15 days of receiving goods
Please return goods back to us within 7 days for a refund
Also all goods come with a warranty
If you want to return goods within 1 month, it maybe accepted or a credit note will be given After one month, we will not accept a refund only a repair or possibly exchange
Bulk Buy / Corporate Sales / Distributor
Special discounts and rates are available if you are interested in purchasing larger quantities of goods.
If you are a business, education, private customer or government authority, please email [email protected] or call 0203 815 7949 more details.
All The scooters, mopeds and electric bikes are our own brand and we are looking for distributors to stock the items and / or sell them. Please get in contact for our extra special rates

Customer Service

Being established since 1983, we have built up an excellent, quality level of customer service, assisting wherever possible to resolve any issues.
With many of our customers being repeat customers, we easily reflect our reputation as being a quality provider of electrical items.
For any enquiry please email: [email protected]

Registration

Electric Bikes do not need license, insurance, registration. No License scooters do not need license, insurance, registration. And anyone over 14 years can ride it.
Electric mopeds need to be registered with DVLA which costs £56 + vat, we can do this or you can submit the forms. Also if license is issued pre 2001 than you do not need CBT training. If issued after this than you need CBT training
Electric scooters and hoverboards can only be used on private land at the moment.

Privacy

We are committed to protecting your privacy at all times.
We only use information collected to process your order.
We do not store any sensitive material such as credit card details.
However we do store contact details in order for your online ordering experience to be quick.
Please note that all details are protected by email and password.
We may send marketing emails to your chosen email; however you have the right to opt out of receiving further emails.
You can login to your account by “clicking” my account from our website www.electricbikescootercar.co.uk

Security

We have ssl certificate installed to keep the site safe
We have a detailed security policy in place to make sure all transactions are safe and secure.
We use sophisticated 128 bit encryption to make sure all sensitive details are protected.
Also, they verify cv2, postcode and address matching.
And we are now 3D Secure, so to process a transaction, you will have to register a pin number which you use online when ever making purchases.
We do not store any sensitive material on our server.

Pricing

We pride ourselves in the fact that we offer the best prices online compared to our competitors.
If you find a cheaper price elsewhere, please email us at: [email protected] and we do our very best to match it.

Promotions

We have right to change promotions without prior notice
All promotions are subject to availability
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Prices and orders

All prices can be changed without notice
depending on availability
if there is a data entry error in pricing, we are not held liable and you have the option of buying at the new price or we issue a full refund